Complaints/Dispute Resolution

Ken Tame & Associates is a member of National Insurance Brokers Association of Australia and subscribes to the Insurance Brokers Code of Practice. As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes. We are also a member of the Financial Ombudsman Service (FOS) Australia.

If you are unhappy with any of our services please lodge your complaint in writing or contact our Office as follows

Complaints Manager
Ken Tame & Associates
Phone: 03 9853 5555
Fax: 03 9853 5554
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: PO Box 2390, Kew Vic 3101

If your complaint relates to a claim matter we will genuinely attempt to resolve the matter fairly and efficiently within 15 days through our internal disputes resolution system.            

We will keep you informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information to determine or resolve your complaint, then we will inform you of this and agree with you an appropriate time frame.

If your complaint cannot be resolved to your satisfaction within 15 business days, you have the right to refer the matter to Financial Ombudsman Service (FOS) Australia subject to your complaint coming within its terms of reference for further consideration and/or review. FOS is an ASIC approved external dispute resolution service accessible to clients free of charge.

FOS Contact Details are as follows:

BY POST:
Financial Ombudsman Service Limited (FOS)
GPO Box 3, MELBOURNE VIC 3001

BY PHONE:
Toll Free: 1800 367 287

BY EMAIL:
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An online complaint form is also available at the FOS Ltd Website www.fos.org.au.

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